Select Your Vehicle
- - - Select - - -
- - - Select - - -
- - - Select - - -
- - - Select - - -
- - - Select - - -
Body And Trim Parts
Brake Fitting Kit
Brake Cable and Clutch Cable
Cable Fitment Parts
Clutch Kit And Flywheel
Clutch Sensors And Clutch Switches
Cooling and Heating
Switches, Sensors - Cooling and Heating
Radiators, Heaters, Coolers
Radiator Caps, Thermostats
Car Air Conditioning
Water Hoses, Pumps
Electrical Car Parts
Regulators, Relays, Solenoids
Switches, Sensors - Body and Panel
Car Engine Parts
Dampers, Idlers, Pulleys, Tensioners
Engine Gaskets, Seals
Breather Caps, Hoses, Valves
Filters and Ignition
Fitting Tools and Kits
Fuel and Engine Management
Filler Caps, Fuel Tanks, Sender Units
Engine Management and Fuel Inj. Parts
Lubricants and Fluids
Steering and Suspension
Steering and Susp. Fitting Tools
Steering and Susp. Components
Steering Boxes, Pumps
Steering Boots, Racks
Plugs (Glow and Spark Plugs)
Drive Couplings, Universal Joints
CV Boots, Joints, Drive Shafts
Gearboxes, Links, Rods
Wheel Bearing Kits
Wheel Bolts, Caps, Hubs, Nuts
Wiper Arms, Blades
Wiper Gears, Linkage, Motors
Wiper Washer Bottles, Jets, Pumps
Terms & Conditions
We advise all our online customers to read through these Terms and Conditions before every transaction.
These Terms and Conditions form a legal agreement between you and the Franchisee and can only be changed with the Franchisee written consent. The Franchisee reserves the right to amend the Terms and Conditions at its sole discretion by changing them on the web site.
The Franchisee try to ensure all information on the web site is accurate. If you find any inaccurate information on the web site please let the Franchisee know on email@example.com and the Franchisee will correct it as soon as it can. The Franchisee makes no representations that information on the web site is accurate or up to date or complete and accepts no liability for any loss or damage caused by inaccurate or incomplete information. This web site contains a lot of data and inevitably there may be errors in it.
1. Our Contract
1.1 These Terms and Conditions govern your use of this web site and shall apply, if you are a consumer, to the supply of goods sold by Brian Steel, trading as Express Factors Hawick of Victoria Buildings, Victoria Road, Hawick, Roxburghshire TD9 7AH
("the Franchisee") to the customer ("you") and constitute the entire and only agreement between the parties in relation thereto. If you do not agree to the Terms cease use of this web site immediately.
1.2 All orders placed by you are on the basis of these Terms and Conditions and are subject to acceptance by the Franchisor by delivery of the goods to you at which point a legally binding contract is constituted between the Franchisee and you. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.
1.3 After placing an order, you will receive an e-mail from the Franchisee acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to the Franchisee to buy goods. All orders are subject to acceptance by the Franchisee, and we will confirm such acceptance to you by sending you an e-mail that confirms that the goods have been dispatched (the “Dispatch Confirmation”). The contract between the Franchisee and you (the “Contract”) will only be formed when the Franchisee send you the Dispatch Confirmation.
1.4 The Contract will relate only to those goods whose dispatch the Franchisee have confirmed in the Dispatch Confirmation. The Franchisee will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in a separate Dispatch Confirmation.
2. Goods, Price & Payment
2.1 The price payable for the goods you order is as set out on the web site at the time you place your order, except in cases of obvious error. Prices include VAT but exclude delivery costs. All brochures, drawings, shapes particulars and descriptions and price lists are intended only to present a general idea of the goods described.
2.2 The Franchisee reserves the right to change the price of commodity goods, such as copper, due to market conditions but we will confirm the prevailing price with you before accepting your order. The Franchisee is not obliged to accept your order for such goods and may decline it or limit the order quantity.
2.3 On occasion, the prices payable of goods advertised on the website may differ from those prices offered in the then current catalogue or in one of the Franchisee trade counters, and the Franchisee is under no obligation to honour any web site price if there is such a difference. The Franchisee is not obliged to supply you with goods to you at an incorrect, lower price even if he Franchisee has acknowledged your order or despatched the goods, if the error in pricing is obvious and you could easily have recognised that it was an error.
2.4 Occasionally an error may occur with the web site and goods may be incorrectly priced in which circumstances the Franchisee will not be obliged to supply the goods at the incorrect price.
2.5 Payment for all goods must be by credit, debit card or PayPal and payment must be received for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless the Franchisee has agreed otherwise in advance in writing.
3. Delivery & Title
3.1 The Franchisee will deliver the goods in accordance with your order usually within the stated delivery time but certainly within 30 days. In the unlikely event that the Franchisee does not make the goods available to you within 30 days of accepting your order you will have the option of cancelling your order without liability to the Franchisee by notifying the Franchisee accordingly prior to delivery. This is your only remedy for such delay. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify the Franchisee immediately.
3.2 For reasons of health and safety and to avoid any property damage, large items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. The Franchisee will not provide any unpacking, installation or fitting services upon delivery unless otherwise agreed by The Franchisee.
3.3 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, the Franchisee will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If the Franchise is unable to arrange a date for re-delivery the Franchisee may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
3.4 Without prejudice to Clause 3.3, upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from the Franchisee, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as the Franchisee property. You may not resell the goods before ownership has passed to you.
3.5 It is your responsibility to ensure that all goods ordered are acceptable and permitted in your country.
3.6 If you order goods from the web site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that the Franchisee has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
3.7 Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. The Franchisee will not be liable for any breach by you of any such laws.
While the Franchisee endeavours to hold sufficient stock to meet all orders, if the Franchisee has insufficient stock to supply or deliver the goods ordered and paid for by you, the Franchisee may supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.
5. Cancellation & Returns
5.1 On cancellation for whatever reason, you must return the goods to the Franchisee at your cost unless the Franchisee agrees that you may dispose of them in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by the Franchisee, the Franchisee will meet the cost of return but the Franchisee asks that you allow the Franchisee to nominate the carrier.
5.2 If you are a consumer, you may cancel any order placed (whether or not acknowledged), at any time, within 7 working days, beginning with the day after the day on which you receive the goods, and receive a full refund of the price or any part thereof paid. To cancel any order, you must inform the Franchisee of such cancellation in writing, return the goods in their delivered condition immediately, and at your sole cost and risk. Any statutory consumer rights are unaffected by these conditions. For the avoidance of doubt, this clause will not apply where the goods have been made to measure, or created, altered or modified to accord your particular requirements. The right specified in this clause does not apply if you are buying goods otherwise than as a consumer.
5.3 If some or all of the goods you receive from the Franchisee are not what you requested or they were damaged in some way whilst being delivered or are not of satisfactory quality you must advise the Franchisee of this as soon as possible (and in any event within 48 hours of receiving the goods) after receiving the goods by either emailing the Franchisee at firstname.lastname@example.org or telephoning +44(0) 1450 377906.
5.4 If you wish to exercise your rights under paragraph 5.3, please follow the Franchisee ‘Returns of Goods’ policy. At the Franchisee’s discretion the Franchisee will either (a) despatch the correct goods or a replacement to you; or (b) refund you the purchase price.
5.5 If you do not notify the Franchisee promptly under paragraph 5.4 and return the goods then the Franchisee will not replace, cancel or refund the goods.
5.6 If you wish to make a complaint about the Franchisee’s service, please contact the Franchisee in writing, by email or by telephone as set out in the Contact Us section.
PLEASE READ THIS CLAUSE CAREFULLY
6.1The information on this web site is provided on the basis that no liability is accepted for the information given.
6.2 In no event shall the Franchisee be liable to you for any direct, indirect or consequential loss, loss of profit, revenue or good will arising from your use of the web site or any information on the web site. Subject as provided below, all terms implied by law are excluded.
6.3 The information on the web site is not intended to address your specific requirements. Such information is to be used only as a reference aid and does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making (or refraining from making) any specific decisions. You should take your own advice.
6.4 The Franchisee shall have no liability to pay any money to you by way of compensation other than any refund the Franchisee make under these conditions. The Franchisee liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will the Franchisee be responsible to you for any other loss which is not a foreseeable consequence of the Franchisee being in breach of these Terms and Conditions or its legal duties.
6.5 This does not affect your statutory rights if you are a consumer, nor is it intended to exclude the Franchisee liability to you for fraudulent misrepresentation or for death or personal injury resulting from the Franchisee negligence or for any other liability which cannot under English law be excluded by law.
6.6 Goods are intended for use in the UK only and the Franchisee cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
The content of all the pages of the web site is protected by copyright and possibly other rights. You may print or download extracts from, or whole pages, for your personal use only if you retain any copyright or other notice in/on all such printouts or downloads. This licence to print / copy does not permit incorporation of the material, or any part of it, in any other work or publication.
8. Age Requirement for Specific Goods
Where you place an order for age-restricted goods such as solvents and knives, you confirm that you are over the age of 18 and that delivery will be accepted by a person over the age of 18. The Franchisee reserves the right to cancel your order if the Franchisee reasonably believe you are not legally entitled to order certain goods.
The Franchisee may suspend further supply or delivery, stop any goods in transit or terminate its contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to the Franchisee becomes immediately due and payable and the Franchisee shall be under no further obligation to supply goods to you.
10. Force Majeure
The Franchisee shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
11. Disposal of Electrical and Electronic Equipment
The WEEE regulations (January 2007) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a trade customer, you agree that the collection, recovery/treatment and disposal of non household Electrical or Electronic Equipment purchased from the Franchisee will be your responsibility. Further information on the environmental impact of WEEE and the WEEE Regulations can be found on http://www.environment-agency.gov.uk/business/regulation/31975.aspx
It is important that a qualified person fits the goods and if this is not the case then the warranty may be invalid.
12.1 The Franchisee will, free of charge within a period of 12 months from the date of dispatch of the goods, which are proved to be defective due to defects in material or workmanship repair or at its option, replace or credit the invoice value of such goods. For some goods the warranty terms are either extended or qualified. Details of any variations will be notified to you at the time of purchase of the particular goods.
12.2 The Franchisee obligations in Condition 12.1 above will not apply where the goods have been altered or subjected to misuse or unauthorised repair or modification or improperly installed or connected (unless carried out by us) and where:
12.2.1 any maintenance requirements relating to the goods have not been complied with or the goods, or any vehicle to which it has been fitted, has been used for competition, racing or record attempts;
12.2.2 you have failed to notify the Franchisee in writing of any defect or suspected defect within 14 (fourteen) days of the same coming to your attention and have failed to return the goods in accordance with the returns policy
12.2.3 the goods have been abused in any way or damaged by neglect, accident or improper use or fitting or any instructions as to storage of the goods have not been complied with.
12.3 Any goods replaced will belong to the Franchisee. Any repaired or replaced goods will have the benefit of the terms set out in Condition 12.1 for the unexpired portion of the 12 month period from the original date of delivery or performance.
12.4 The Franchisee will have no liability for any warranty claim if you have not followed the claims procedure.
12.5 Nothing in this warranty shall make the Franchisee liable for towing, recovery or redelivery charges and we shall not be liable for any consequential losses upon the failure of any goods.
12.6 The terms set out in this Condition 12 is in addition to, and does not detract from your statutory rights as a consumer.
12.7 Except as set out in these Terms and Conditions, the Supplier hereby excludes to the fullest extent permissible in law, all conditions, warranties and stipulations express (other than those set out in these Terms) or implied, statutory, customary or otherwise which, but for such exclusion, would or might subsist.
13. Exchange Unit Surcharges
Where exchange units are purchased, you will be invoiced for the “surcharge” which is in respect of the old unit that you return to the Franchisee. Provided that the old unit is returned within 7 days from delivery date a refund will be issued in respect of the surcharge.
14.1 If any provision set out in these Terms and Conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Terms and Conditions and the remainder of such provision shall continue in full force and effect.
14.2 Failure or delay by the Franchisee in enforcing or partially enforcing any provision of these Terms shall not be construed as a waiver of any of its rights.
14.3 Any waiver by the Franchisee of any breach of, or any default under, any provision of these Terms by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of these Terms and Conditions.
14.4 Only you and the Franchisee have any rights under this Contract. No other person shall have any rights under this Contract.
14.5 The Franchisee may transfer the Contract to any person or ask any person to fulfil any aspect of it so long as the performance of the Contract is not affected. You may only transfer the Contract with our prior written consent which we shall not unreasonably withhold.
14.6 The formation, existence, construction, performance, validity and all aspects of these Terms and Conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
Help and Advice
About Express Factors
About Unipart Automotive
Returns and Refunds
Terms & Conditions
Privacy & Cookies